COVID-19 CONTINGENCY PLANS AND PREPARATIONS
In the light of the current situation with the coronavirus, I would like to make you aware of some changes and plans I am putting in place for The Feline Nanny.
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This letter contains information on changes to the cancellation policy (in the clients’ favour), a plan should I become ill and finally what happens if you are unable to return home on time due to quarantine at your destination.
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CANCELLATION POLICY
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Below is the current cancellation policy which can also be found on the website and included on the ‘You and Your Cat’ form completed and signed before the first booking.
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Up to two weeks prior to the first visit.
No cancellation charge will be applied.
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Cancellation between one and two weeks prior to first visit.
25% of the total invoice will be applied.
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Cancellation within 7 days of the first visit.
50% of the total invoice will be applied.
In the event that you are forced to cancel your plans within two weeks of your break due to the following circumstances, you will not be charged.
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The government advises against travel to the country/area you have booked because of the presence of the coronavirus
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Your hotel/resort is in quarantine because individuals have tested positive for the virus.
CONTINGENCY PLAN IF THE FELINE NANNY TESTS POSITIVE
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As The Feline Nanny is just me, there are no other Nannies, a plan which I would like to share with you now, is the best way forward.
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Firstly, let me say I have not been to any affected area nor do I fall into an at risk group, that being said, should I become ill, 14 days isolation would be necessary. In this situation, I have a team of capable and insured people, who would take over from me for this period.
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WHAT WOULD HAPPEN?
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You would be contacted via telephone to let you know what has happened. Then you will have the option to find someone else to feed your cat/s, or ask me to implement the following.
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Contact a member of my team who will then be given the key and your ‘You and your cat form’.
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They will carry out the correct number of appointments, however all appointments will become POP IN. This means that your cat/s will be fed (as per your instructions), given water, litter trays cleaned out, checked for any injuries etc. and some TLC. Longer appointments with extra play time etc. will not be possible, invoices will be adjusted accordingly.
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DELAY IN CLIENTS RETURNING FROM HOLIDAY
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In the event that you are unable to return home on the scheduled date, I will continue to feed and look after your cat. This is the same for any other situation where you are delayed in your return not just because of consequences of the coronavirus. If, I myself am going away, other arrangements with a member of my team will be made.
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This information is not to make you worry, but to reassure you that in the event of this currently hypothetical situation, I have a plan and you needn’t be concerned, your cats’ welfare will always be my first concern and I will not take any risks in this regard.
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If you have any questions or concerns about the information in this, please do get in touch on anna@thefelinenanny.co.uk or 07902605111